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How does the powerhouse work?The powerhouse can be used for storing and charging. It starts charging once you put away the main body or the spare battery. You won't forget to charge any more.
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Does the A11 comes with a continuous cleaning switch so I don’t have to hold the power button down while cleaning?Yes, A11 comes with the switch lock, so you don’t have to hold the power button while cleaning all the time.
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Can the battery pack be replaced?Yes, A11 equipped with 2 detachable batteries.
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Is this vacuum cleaner easy to assemble? Do I need any screw driver to assembly it?It's easy to assemble. No tools needed.
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How long should I charge the battery?Before the first use, please charge the appliance for 3-4 hours. The A11 has the battery protection function, so it's okay to leave the unit on the powerhouse after it is fully charged.
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Does it has the function to avoid static electricity shock?Yes! The special design of main body handle can avoid such static electricity shock.
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Is the filter replaceable or can it be washed?Yes, it's replaceable and can be washed. The included rinse-free pre filter cleaning tool even provides an cleaning experience against filter rinse & dry hassle. The separate filter is also available on Amazon.
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How often should I clean the filters?We suggest you clean the filters at least once a week with our rinse-free pre filter cleaning tool. It also depends on the actual use condition of the filters.
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How do I know when the filters need to be cleaned?In case of low suction power, or the indicator light on battery pack blinks pink, please clean the filters.
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What is the difference between 11 Hero and 11 Master?A11 master has additional Full-size LED soft-roller power brush, Soft dusting brush, Flexible extension hose, Flexible multi-angle tube and Long soft crevice tool compared to A11 hero.
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Can I buy additional accessories separately for my A11 ?The accessories KIT, the battery and the power brush will be available on Amazon US site on December.
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How wide is the floor head?10.4 inch/ 26.7 cm.
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How much does the A11 weight?The main body of A11 weights 3.26 lbs/ 1.48 kg. The weight of accessories varies.
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Does it pick up large debris like cereals, dog food etc?Yes, it works well.
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Can I use A11 to clean the inside of my car?Yes, the A11 is great for incar usage with related accessories.
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